This video covers what managed accessibility services typically include and how organizations use them to maintain WCAG conformance over time.
Managed accessibility services bundle multiple accessibility activities into a single ongoing engagement. Rather than purchasing audits, remediation, and monitoring separately, an organization works with a provider that coordinates all of these under one agreement. The provider conducts accessibility evaluations, prioritizes the issues identified, and oversees remediation across product updates and new content.
Most managed service arrangements include recurring scans to flag new issues as they appear, along with periodic audits conducted by accessibility professionals. Scans detect approximately 25% of accessibility issues on their own, so the human evaluation component is what accounts for the remaining coverage. Providers also typically manage VPAT and ACR documentation when procurement requirements call for it.
The value of a managed approach is continuity. Accessibility is not a one-time project. Websites and applications change constantly, and each change can introduce new issues. A managed service keeps conformance current without requiring an internal team to coordinate every piece independently.